FAQs

 

 

Booking:

When are your properties open? / Do you rent in the winter?

We do not rent properties in the winter as our houses are not winterized. Neither do any other agents. The tourist season on Monhegan is Memorial Day-Columbus Day, and that’s when we’re open.

When do you take bookings? 

We start booking for the upcoming year in October! Contact us at any time and we’ll let you know when we will have the availability calendar of any property if we don’t already!

Do you only rent by the week? / Can I come on a day other than Saturday?

Yes, except for Holdfast House or Brackett Oar House, which rent with a two-night or three-night minimum. We rent Sat-Sat, and at Jenney Cottage, Sun-Sun. During high season we stick to that, but during low season feel free to contact us if you cannot arrive on those days and we may be able to work something out.

Are pets allowed? Are children allowed? 

Depends on the property… check the online listing or ask us.

Do you provide linens?/ Can I do laundry?

We do not provide linens or towels at our properties, please bring your own. There is a laundromat, All Washed Up, located in the center of town behind the Black Duck Emporium.

Is the kitchen fully equipped? / What do I need to bring?

All kitchens are fully equipped, check the listing or ask us if you have any specific questions. There is a grocery store, L. Brackett & Son, in the center of town that can fill all your grocery needs! There’s also a weekly Farmer’s Market!

What do you need for a deposit?

For one week rentals, and nightly rentals for Brackett Oar House and Holdfast, we require the full amount. For rentals of more than week, half the full amount is required. You must be paid in full prior to arrival. Please let us know if you require a payment plan.

What is your cancellation policy?

If you cancel within two months of your arrival date, you will receive a full refund. After that, we can only refund if your space is filled, minus an administration fee. We do not refund for late arrival/early departure.

What is a security deposit? Why is it necessary?

We hope you’ll be good tenants but accidents happen! The security deposit covers damage to the property, and it also covers cleaning should you leave the property less than desirable. Security deposits vary depending on the property, but are generally between $100-$200. They must be paid prior to arrival, by check separate from your balance. We will refund them upon inspection of the property at check-out.

 

On island: 

Where do I check-in?

Come to L. Brackett & Son Provisions in the center of town (across from Fish Beach) and ask for Lisa or Mia. You’re welcome to go to your house first, but please check in with us the day of your arrival.

How do I get to my house? / How do I get my luggage to my house?

Monhegan Trucking meets the boat, just give them the name of your house and they will bring your bags up for a small fee. Check in with us at L. Brackett & Son, or email us beforehand and we can give you directions.

What is check-in and check-out time? / Can I be early/late? 

Our check-in time is 4pm and our checkout time is 10 am, except for at the Influence where checkout is at noon. And generally we try to abide by those times to ensure adequate hours for cleaning. However, you can always leave your luggage at the house so you don’t have to lug it around with you!

Can I smoke on the property? 

No, all our properties are non-smoking. Monhegan has a high fire potential, please smoke only in the village.

How do I handle trash?

Trash pickup is included in the rental. Please sort trash and place in bins outside your house. Directions for trash sorting are clearly displayed on each property, please ask us if you have any questions. Trash removal on the island is a bit more complicated than inshore, we appreciate your cooperation. $20 will be deducted from your security deposit for trash that is not sorted properly. 

Is there wifi? / Where can I get online? 

Some of our properties include wifi, check the listing or ask us. There are no open wifi hotspots on island. If you need to get online, you can take out a membership at the Library ($10) and use their desktop computers.

Is there cell service? 

It depends on what carrier you have, but it is generally spotty on the island. US Cellular seems to work well. Let us know your needs and we can try to help you get service.

Why is there an occupancy limit? /Can I have visitors? 

All of our houses have strict occupancy limits because of fragile septic systems and water conservation. It is important that you adhere to them in order to keep the house in good working order. Please let us know immediately should your occupancy change.

Can I do laundry? 

There is a laundromat in the center of town called All Washed Up. It is located behind the Black Duck Emporium. They also run a wash and fold service, ask us for more details.

What is your cleaning policy? / I don’t want to clean, can I hire a cleaner?

We expect that you will clean the house thoroughly upon departure, and there is a cleaning checklist posted in each property. If you would like, we can hire you a cleaner, though we strongly recommend doing this in advance and not on the day you leave! If possible, let us know during booking. We will inspect each property after checkout and will base the refund of your security deposit on the condition we find it in.

 

There are no medical facilities on island. Please be aware of this as you make your travel plans. 

 

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